Refunds, cancellation and delivery
Written plainly, so you know where you stand before you pay.
Last updated 14 September 2026
The short version. Payments are not refundable. You can cancel at any time, which stops all future billing, and you keep your access and remaining credits until the period you have paid for runs out.
What you are buying
A plan gives you a number of article credits and a 30-day window to use them. One credit is spent when a brief is accepted and the agent starts working. Unused credits do not carry over to the next period.
Cancellation
You can cancel at any time by emailing reply@isonicmedia.ai. There is no notice period, no cancellation fee, and no requirement to explain why.
Cancelling stops any future billing immediately. Nothing is taken from you again. Your account stays fully usable, with whatever credits remain, right up to the end of the period you have already paid for.
Refunds
Payments already made are not refundable, including the unused part of a billing period and any credits you did not get round to using.
The reason is straightforward: each article costs real money to produce — live search data, several AI passes, image generation — and a plan reserves that capacity for you for the month whether you use it or not.
This is why the free demo exists. Try the tool, read the article it produces, and decide before you pay anything. Nobody is asked for a card to run the demo.
When a run fails
A credit is only spent once the agent actually starts work. If a run fails to start, the credit goes straight back onto your account automatically — nothing is lost and there is nothing to claim.
If an article never arrives, arrives truncated, or the service is unavailable when you try to use it, write to us. Where the fault is ours we will restore the credit so you can run the brief again.
Delivery
This is a digital service. Nothing is shipped. Access to the tool is available immediately after payment is confirmed, and each finished article is delivered by email to the address on your account, usually within 4 to 8 minutes of briefing it.
There are no shipping charges, because there is nothing to ship.
Chargebacks
If you believe a charge is wrong, please write to us first. We would far rather sort it out directly than have you raise a dispute with your bank — it is quicker for you and cheaper for us.
Getting in touch
Email reply@isonicmedia.ai from the address on your account. We reply within one working day.